Performance Management Consulting

Five Complete Consulting Solutions offered by PST

1. Verify (Does it) Fit Software Evaluation Service



The Challenge: How do one or more decision makers determine if a software package is best for their organization? Where do you start, what do you look at, how do you know?

 

The Solution: We’ve found the best approach, the real key to determine if a software application will work for you, is to work with your own business data within an application, walking through the top 5 – 10 business solutions you need to create, and to have that experience shared by key stakeholders and decision makers.

We've also observed that many people intuitively use one of two approaches that don't work so well. That is, they don’t yield very accurate predictive answers to the question of fit for an application of this type. Those two common approaches are:

1. “Playing” around with a demo of different programs (non-systematic) or
2. Gathering a list of required and wanted features from stake-holders, team members and comparing them across vendors (systematic, but over-emphasizes features, not solutions)



At PST, we understand the business needs and your challenge to find the right solution. To that end, we provide a Verify or “Does it Fit” service packaged to help you determine if the software is a fit for your needs, and also develop the process and documentation to present up and down the organization in support of the decision process.

We offer two preconfigured services at $757 and $2,497 working with up to 3 and 9 stakeholders respectively. Click here for < more information on the Does it Fit package>

Note: The Cost of the Verify (Does it Fit) service will be applied to the Configure Service below if you move forward in purchasing ManagePro.

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2. Configure ManagePro to Support Your Business Process



The Challenge: You've got lots of needs from different users, the software has lots of capability, and you've got limited time to make it all come together. Limited time to make sure you configure ManagePro to best suit your needs without missing out on features that will help your business.

The Solution: Building out the layout of ManagePro to reflect your business is not only essential for getting value from the program, it is extremely valuable in supporting user adoption. When data structures are laid out in a way that users intuitively know where to go to work on what's important to them, and they recognize groupings, titles and view displays as matching up with what they are familiar with, you have a configuration that helps propel the use of the software forward.

In the configuration process we built in the following areas:

1. Business groups,
2. Development and Support of your key products,
3. Tracking of your key customers,
4. Top projects and their work break-down structure
5. Strategic plan, alignment with supporting projects and scorecards
6. Development of metrics and calculated fields to measure and display what's important to you
7. Customized views to match up to each business departments needs and most common questions asked of the data in ManagePro



For more information contact PST at (877) 487-3001 for more details

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3. Develop a Strategic Plan Scorecard, Executive Dashboard, Performance Metrics and other Advanced Solutions



The Challenge: Most of our customers intended to build their strategic plan in ManagePro, complete with scorecards and links; a dashboard, performance review metrics and have it function as a gauge to direct their business... but somehow never seem to find the time to get it completed.

The Solution: We dive in and work with you to configure and mobilize a solid strategic plan in ManagePro. A strategic plan that is aligned with your operations and top projects. One that has the support of scorecards for each strategic goal, and one in which it is easy to track progress when reviewing in your monthly or quarterly strategic plan meetings. We help you come up with the metrics for each strategic objective, help you with the logistics of aligning them with your resources, and make sure they're resourced and assigned to staff with visibility on their respective calendars.



We don't stop there, we help you build the dashboards that reflect your critical success factors and business drivers. Help you tie them into both strategic and individual performance metrics/scorecards.

If you need resource allocation, we help you configure that. If you need to set performance metrics on vendors we help you set that up as well. Need to run analytics on the data, we help you customize that. We even help you set up views specific for special interest groups from Board members to outsourced vendors.

In a nutshell, we move you from the software and your various spreadsheets and updates, to a finished working scorecard and dashboard system to track all of you key drivers for success.

For more information contact PST at (877) 487-3001.

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4. Monthly Update Service



The Challenge: The #1 challenge people encounter after learning how to use the program is... keeping it regularly updated.  It only take a few minutes each day, but it's easy to fall behind, despite good intentions.  We solve that problem for you by providing a weekly service via the web and telephone to prompt, assist, encourage and in short; make sure each user "get's it done."  Think of it like having a personal trainer that shows up at your office for 30 minutes once a week to help you stay accountable to managing information and updates, so it's easier for everyone to coordinate and make the best decisions.  We even help you populate a scoreboard for tracking use of the program so that you can reward your high performers. 

The Solution: We work with individual users on a weekly or bi-weekly basis sharing a view of the user's screen via the web to promote success, accountability and visibility through the use of ManagePro or MProLite, but here's the details:

1. The monthly update service requires purchasing a minimum of two hours/month for each user enrolled.
2. You can try the first session entirely risk free.  If you don't find it valuable or a good fit, just let us know and we'll waive the fee.
3. The fee gets billed monthly and you can stop at any time, with no monthly charges being billed beyond the current month you are enrolled in.
4. The hourly fee is structured as follow:
    
• $60/hour provides support managing scorecards and dashboards, resource allocation, performance tracking, reports and analytics

            Call and schedule you Update Service or easily reach our staff for more information at (877) 487-3001 (Pacific Standard Time).

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5. Meeting Management Service and our TRADE-IN Guarantee

The Challenge: Meetings are central to getting business done for most organizations. Ranging from slow paced report reviews to fast paced collaborative discussions, they present a challenge to store the information in a readily retrievable format, and create action items that are easy to follow-up.  

The Solution: ManagePro represents a powerful tool to help manage the information presented in meetings with efficiency and time savings unlike any other tool. As part of our meeting management service we provide a ManagePro business expert to assist you in creating the meeting agenda, who then joins you in the meeting via web meeting software. Working the keyboard with an onscreen display, we capture information and action items for you, while you're conducting the meeting. We send out the actions created in the meeting via email, plus provide reports to track follow-through. Nothing slips through the cracks.

As an addition benefit, we allow purchasers of new licenses, who find out one or more licenses will not be used, to trade those back in against the Meeting Service. As we find that whether direct reports use ManagePro or MProLite, or not, executives and managers find tremendous value by managing their meetings using ManagePro. Licenses traded back within 30 days of purchase are traded at 100% the price of the license. Licenses traded back within 31 - 90 days receive a 50% cost of license trade in value. No trade in value is offered for licenses purchase more than 90 days in the past. Contact PST to (707) 487-3000 for more information and to discuss your meeting management needs.

Click here for further details on our Meeting Management Scribe/Update service.