Unable to Drag and Drop
Joined: 23 Oct 2008
Online Status: Offline
Topic: Unable to Drag and Drop
Posted: 28 Oct 2008 at 1:54pm
Problem: After the installation of the ManagePro Outlook Add-in, I'm unable to drag and drop email messages.
Resolution: The problem where nothing appears to happen after dragging and dropping an email message has been known to happen due to the “done” status missing from the “status” pick list in ManagePro or the managepro.dll is not added as an active add-in the Outlook Trust Center. Please try the following:
In ManagePro, navigate to Preferences|Terminology
Under the Goal Data Type, select Status for the List to Edit
Add the Done status if not there.
Restart Outlook then try to drag and drop again.
If the steps above do not resolve the problem, please add the Managepro.dll as an active application add-in the MS Outlook Trust Center.
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